The retail side of the business wanted to define the future they wanted, not predict what they thought it might be, by focussing on their potential when developing their vision.

We undertook a Current state Analysis to create a common sense of the history and the current vision. It also enabled staff to celebrate the past and understand the risks and rewards to date. It identified what was working/not working, defined what business they were in and who are their customers were.

We then studied possible future trends and developments in the market and developed a strategic assessment of events, trends and developments affecting the business. We also ran stakeholder research to understand the internal perspective.

We then ran a series of workshops with the senior management team at an offsite meeting to facilitate the development of a visionary goal and a supporting set of behaviours that would get them there.