Service Snapshot: Operations & Strategic Directions

Successful alignment to strategic directions at the operational level is what organisations strive for. We have practical experience in working with organisations to help them understand not only how to align, but how to get their people motivated too. 

Challenge

New strategic directions can be unsettling for an organisation for many reasons, amongst which are:

• Restructuring inevitably means change of roles and processes

• New processes mean changing from the known to the new

• The established understood way gives way to the new ‘unexplained’ way

• Caution and doubt create a difficult environment

In summary, it can be a daunting journey for some organisations.

To gain maximum value from a new strategic direction it is important to be able to change the way the organisation works at the operational level. Managing this change with the types of issues mentioned can be a challenge for the best organisations.

Defining new processes and key performance measures, as well as defining new behaviours are key to operational implementation. But communicating how these can support people in their new roles and help the organisation in it’s stated aims is also a major factor in introducing change.

Solution

Bringing the various parts of a strategy implementation together requires looking at the strengths and weaknesses of an organisation, using the capabilities that are there and guiding them where necessary, and capacity building in the areas where there is less strength.

At Penumbra we have people who have worked with organisations at all levels to introduce change and establish it in a way that reduces negative impact and derives maximum value.

This may involve defining change programmes for service centres, manufacturing sites, logistics centres or administrative departments. Each has their own culture and norms that can be challenging and require a different approach and emphasis.

Our understanding of the cultural and environmental factors in organisations derived from a very broad experience base makes us very aware and respectful of each individual organisation that we work with.

Our unique and validated eclipse approach will help guide your people in the right directions for change, asking them and showing them what they need to do to perform better within their role.

Our internal communications specialists work to define the correct messages at the correct level for each part of the organisation.

We monitor and manage the progress via constantly updated research, keeping the client aware of progress at all times.

Our operational service group will work on process and role change definitions, defining new practices and approaches, based on clearly defined business needs.

Tying everything together to create a holistic and achievable approach for your people is fundamental to an organisations success.

At Penumbra we have a unique and empowering way to do this for organisations, which does not rely on teams of consultants. We work discreetly within organisations and capacity-build for positive change.

Benefits

Using Penumbra’s services gives our clients measurable results. We do this as we:

• Understand where your people are and give them a road map for positive change

• Value the importance of good clear communication

• Work to maximise value within the existing structure of an organisation by harnessing strengths and developing weak areas

• Understand the importance of measurable results

• Fundamentally understand that the strategic business aims must be met
  

We hope that these are your aims too.

So to drive realistic programmes for change that bring a strategy to life, contact us.